Frequently Asked Questions
What is Bottlecode?
An online retailer that focuses on education, access to expertise, and highly vetted men’s skincare products. Our goal is to help you at any stage of your skincare journey, whether you are looking for a basic regimen or looking for a highly personalized, multi-step, anti-aging solution.
Do you make your own products?
We do not! We work with the best brands in the industry, that we believe make some of the best formulations, to match you to the right products to help you at any step of your skincare journey.
How much does this cost?
That depends on what you buy! There are no subscriptions and no hidden fees. Simply pay for the products you would like to buy and pay for that. We ask you to pay for shipping if you are taking advantage of our Swap Guarantee, otherwise the product is all you pay for.
Who are your experts?
All of our experts are either licensed estheticians with decades of experience, dermatologists, or certified skincare educators/teachers. At Bottlecode, we insist that all of our expertise is highly qualified and able to recommend from a place of education and science.
Is this a subscription?
No, we are not a subscription service. We want you to be in control of ordering what you want, when you want it.
Am I chatting with a real person?
Yes! No robots here, your conversations are with an expert, a human, from our Expert Team. Ask us how we're doing today!
What if I don't like my recommendations?
Your skincare success is our ultimate goal, so just let us know! Our experts are always happy to make adjustments to ensure that you love your recommendations.
Will you tell me how to use the products?
We break your entire regimen down on a step-by-step guide included with your products, so there's no need to second guess whether you're using a product correctly. You can also access a digital version of your regimen guide on your Account Dashboard whenever you need it.
What if the products don't work?
There's no such thing as instant gratification when it comes to skincare. It takes time and consistency, so we ask that you use new products for a minimum of 14 days. If something isn't working after 30 days, our Swap Guarantee means we'll swap the product for free. We only ask that you cover shipping.
How does Bottlecode make money?
To keep things simple, and unbiased. We purchase our products at wholesale pricing directly from each brand and we sell it to you at retail. No additional markups, no additional fees.
Why shouldn't I buy these products anywhere else?
You absolutely can! Our goal is to help you find a regimen that works for you and to help you with any skincare issues you may have. We stand by the value of direct access and support from our experts, our Swap Guarantee, free samples/gifts, free shipping, and more; but we understand if finding the best price is your highest priority. We'll be here when you need us. Also, we price match!
Do you price match?
We're happy to price match to brand-authorized retailers, including but not limited to brand sites, Blue Mercury, Sephora, Ulta, etc. Excludes sitewide promotions and other discounts or coupons.
Do I have to text/email with a human?
You don't! We totally understand, sometimes we enjoy the convenience technology affords us as well. After submitting your consultation, your expert will get to work and you only need to communicate with them if you would like to provide additional information or ask questions.